Adswadi

Privacy Policy

Last updated: June 1, 2025

Your privacy matters to us. This policy explains what data we collect, how we use it, and your rights regarding your information.

1. Information We Collect

Account Information: When you register, we collect your name, email address, phone number, and organization details.

Usage Data: We collect information about how you use our platform — including messages sent, campaigns created, and features accessed — to improve our services.

Customer Contact Data: When you import contacts or send WhatsApp messages via our platform, we process that data on your behalf as a data processor.

Payment Information: We use secure third-party payment processors (Razorpay). We do not store your credit/debit card details.

2. How We Use Your Information

We use collected information to:

  • Provide and improve the Adswadi platform
  • Send transactional emails and account notifications
  • Process payments and manage subscriptions
  • Provide customer support
  • Comply with legal obligations
  • Detect and prevent fraud or abuse

3. WhatsApp & Meta Data

Adswadi is an official Meta Business Partner. We access the WhatsApp Business API on your behalf. Messages you send through our platform are subject to Meta's WhatsApp Business Policy and Terms of Service.

We do not read the content of messages sent between you and your customers beyond what is necessary to provide the service.

4. Data Sharing

We do not sell your personal data. We share data only with:

  • Meta/Facebook: To facilitate WhatsApp API services
  • Payment Processors: Razorpay for billing
  • Infrastructure Providers: AWS, MongoDB Atlas for hosting
  • Legal Authorities: When required by law

5. Data Security

We implement industry-standard security measures including:

  • AES-256 encryption for sensitive data at rest
  • TLS 1.3 for data in transit
  • Access tokens are encrypted before storage
  • Regular security audits

6. Data Retention

We retain your account data for the duration of your subscription and for 90 days after account deletion, unless required longer by law. Message logs are retained for 30 days.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Withdraw consent at any time

To exercise these rights, email us at adswadiofficial@gmail.com

8. Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising cookies.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect data from minors.

10. Contact Us

For privacy-related queries:

📧 adswadiofficial@gmail.com

📍 Adswadi, India